Askem

Feedback

Get actionable feedback from your website or intranet quickly

Rapid and insightful feedback collection from your website or intranet.

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Askem Feedback

Trusted by hard-working website teams

ABPICity of HelsinkiAction for ChildrenNHS
Nokian Tyres
DNA

The best way to know if your users found what they were looking for is to Ask'em!

Designed for busy content teams.

Actionable Feedback

Gather feedback 30 times faster than other tools

Our feedback collection tool offers highly actionable, page-specific, and anonymous feedback, allowing you to gain insights directly from your users. The widget can be embedded into any CMS.

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Gather feedback 30 times faster than other tools

Intuitive Dashboard

Pinpoint content gaps and prioritize tasks effectively

Our intuitive dashboard allows you to identify precisely what content is missing. This enables you to prioritize tasks efficiently and assign them to your team.

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Pinpoint content gaps and prioritize tasks effectively

Share Insights

Share user insights effortlessly with your content team

With just a few clicks, you can set up reports that deliver relevant insights directly to your content owners, ensuring everyone stays informed and aligned.

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Share user insights effortlessly with your content team

“Compared to other tools Askem gives clear and concrete insights on how to improve our content and the feedback shows exactly what information users didn’t find.”

Aleksi Salonen

Aleksi Salonen

Product Owner at the City of Helsinki

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Priced for direct procurement

GDPR and WCAG compliant

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FAQs

Will we receive feedback? How much?
Yes, the first surprise our customers experience is how much and how actionable the feedback is. You can expect 10–25 reactions and 1–2 written feedback per 1,000 page views.
What are reaction buttons?
Askem Feedback is designed to maximize both quantitative and qualitative data. Visitors click on buttons such as 'Yes', 'No' and 'I need more info' to quickly indicate whether they found what they were looking for.
Does the tool summarize feedback for us?
Yes. Our AI model goes through your feedback and summarizes it for each content page.
How do you make sure feedback is anonymous?
Askem is designed to collect as little personal data as possible. No cookies, IP addresses, or user profiles are saved. Phone numbers, email addresses and other personally identifiable information is automatically removed.
Can we customize the look and feel?
Yes. You can customize the styling, wording and functionality through the Askem Dashboard or via a custom implementation.
What kind of ongoing customer support does Askem provide?
Askem provides comprehensive customer support, including dedicated help desk, email support, onboarding assistance, and regular check-ins.
Where is Askem's data hosted, and is it backed up regularly?
Data is stored on database and application servers in the EU. Backups are performed daily and data is never transferred outside the EU.