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Feedback
Button Set
Allowed domains and KPI keys
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Introduction

What does Askem consist of?

There are 3 parts of the Askem Product:

  • Askem Plug-in is the Buttons Set that is shown on your website and 
  • Askem Dashboard is the place where you see your collected data (reactions, feedback, scores…)
  • Askem Reports is summarised customer feedback data in a structured format
  • What is Askem?
  • What does Askem consist of?
  • When can I start using Askem?
  • How do I add the Button Set on my website?
  • When can I see any feedback?
  • Where is the feedback on the Dashboard?
  • What is Feedback Assigning?
  • How do I assign feedback?
  • How do I use feedback status?
  • How do I add notes to feedback?
  • How do I delete feedback?
  • How do I label feedback?
  • How do I anonymize feedback?
  • Favorite articles list and how to use it?
  • Button Set Creation
  • How do I edit my Button Set?
  • How do I edit the Reaction Buttons in my Button Set?
  • How do I remove Reaction Buttons from my Button Set?
  • What are allowed domains?
  • What are test domains?
  • What is “Your API Key” used for?
  • What are categories?
  • How do I set up categories?
  • How many categories should I have?
  • What are Askem Reports?
  • How do I build my report?
  • Can I create/push a report for someone else?
  • How often will I receive my reports?
  • What is Quality Assurance?
  • How does Quality Assurance work?
  • Adding a domain to Quality Assurance
  • Quality Assurance reports
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